Shipping policy
In brief. We dispatch direct and MOQ orders within 7 days of order confirmation and ship worldwide from Kanpur, India, with tracking. Delivery time depends on destination and the service chosen. Import duties, taxes and customs charges in the destination country are the buyer’s responsibility.
Last updated: 12 September 2026
This Shipping Policy explains how The Hide Leather (Proprietor: Tanveer Ali) prepares, dispatches and ships wholesale, white-label and OEM leather goods. It forms part of our Terms of Service.
1. Order processing and dispatch
Direct and MOQ orders are dispatched within 7 days of order confirmation and receipt of the agreed payment or deposit. Custom, white-label and larger production runs are dispatched according to the lead time stated in the quotation or order confirmation. Processing time is separate from transit time.
2. Where we ship
We export regularly to Australia, Europe and the United Kingdom, and can ship worldwide to boutiques, retailers, importers and brands.
3. Carriers and freight
Depending on order size, weight and destination, we ship by international courier or by air or sea freight through Fedex, Skynet, DHL etc. The method, carrier and estimated transit time are confirmed at the time of quotation or order confirmation.
4. Delivery estimates
Transit times vary by destination and service. As a general guide, international courier shipments typically take about 5–12 business days after dispatch, while air and sea freight follow the schedule confirmed for your order. All time frames are estimates and are not guaranteed, as transit and customs clearance are outside our control.
5. Shipping costs
Unless a quotation states that shipping is included, shipping and insurance are quoted separately based on the weight, dimensions, destination and service selected. Costs are confirmed before dispatch.
6. Tracking
Where the chosen service provides tracking, we share tracking details after dispatch so you can follow your shipment to delivery.
7. Duties, taxes and customs
Unless expressly agreed otherwise, all import duties, taxes, customs charges, brokerage and clearance in the destination country are the buyer’s responsibility and are not included in our prices or shipping charges. Please check your country’s import requirements before ordering. As an Indian exporter, we ship under GSTIN 09AVMPA5377M1ZZ and IEC AVMPA5377M and provide the export documentation required for your shipment.
8. Delivery address
You are responsible for providing a complete and accurate delivery address and contact details. We are not liable for delays or losses caused by incorrect or incomplete address information; re-shipping costs for undeliverable parcels may apply.
9. Delays
Once a shipment leaves our unit, delivery is in the hands of the carrier and customs authorities. We will help resolve issues where we can, but we are not responsible for delays caused by carriers, customs, weather or other events beyond our control.
10. Damaged or lost shipments
Inspect your shipment on arrival. If goods arrive damaged or a shipment is lost in transit, contact us within 7 days of delivery (or expected delivery) with your order details and photographs of any damage and packaging, so we can help file a claim with the carrier and agree a suitable resolution.
11. Contact
The Hide Leather (Proprietor: Tanveer Ali)
F/204, Orient Compound, Kanpur, Uttar Pradesh, India – 208010
Email: info@thehideleather.com
Telephone / WhatsApp: +91 91940 99668
GSTIN: 09AVMPA5377M1ZZ · IEC: AVMPA5377M