Refund policy

In brief. If goods arrive faulty, damaged or not as agreed, tell us within 7 days of delivery with photographs and we will arrange a replacement, repair or refund. Natural variation in leather is not a defect. Custom, white-label and made-to-order goods cannot be returned unless they are faulty. Approved refunds are issued through the original payment method (PayPal or Wise).

Last updated: 12 September 2026

This Refund & Returns Policy explains how The Hide Leather (Proprietor: Tanveer Ali) handles returns, replacements and refunds. It forms part of our Terms of Service and applies to wholesale, white-label and OEM orders.

1. Our commitment

We are the manufacturer, and we stand behind our workmanship. If something is wrong with your order, we will work with you in good faith to put it right.

2. Natural leather variation

Leather is a natural material, so variation in grain, colour, texture and markings is normal and is not considered a defect. Minor differences between samples, photographs and finished goods can occur and are not grounds for return.

3. Faulty, damaged or incorrect goods

If your order arrives with a genuine manufacturing fault, is damaged in transit, or does not match the agreed specification, contact us within 7 days of delivery at info@thehideleather.com with your order details, a description of the issue and clear photographs. We may ask you to return the affected goods for inspection.

4. Remedies

For validated claims, we will, at our discretion and in discussion with you, repair the goods, produce a replacement, or issue a refund for the affected items. Where a claim results from our error or a manufacturing fault, we cover reasonable return shipping for the affected goods.

5. Custom, white-label and made-to-order goods

Goods produced to your designs, specifications, branding or artwork are made to order and cannot be returned or refunded unless they are faulty or materially differ from the approved sample or specification. This is why we provide samples and require artwork approval before bulk production.

6. Change-of-mind and buyer errors

Because these are wholesale, made-to-order goods, we are generally unable to accept returns for change of mind or for buyer ordering errors (for example, the wrong quantity or specification confirmed at order). Any such request is considered case by case and, if accepted, may be subject to a restocking deduction and return shipping at the buyer’s cost.

7. Return process

Do not return goods without contacting us first. Once a return is agreed, we will confirm the return address and instructions. Please pack goods securely in their original condition. Risk in returned goods remains with you until they reach us.

8. Refunds

Approved refunds are issued to the original payment method (PayPal or Wise). Once a refund is approved, we process it promptly; the time for the funds to appear depends on the payment provider. Original shipping charges and any duties or taxes already paid are non-refundable unless the return results from our error.

9. Cancellations

You may request to cancel an order before production begins. Once materials have been cut or production of custom or white-label goods has started, the order cannot be cancelled.

10. Your statutory rights

Nothing in this policy affects any mandatory consumer or commercial rights you may have under the laws that apply to you.

11. Contact

The Hide Leather (Proprietor: Tanveer Ali)
F/204, Orient Compound, Kanpur, Uttar Pradesh, India – 208010
Email: info@thehideleather.com
Telephone / WhatsApp: +91 91940 99668
GSTIN: 09AVMPA5377M1ZZ · IEC: AVMPA5377M